Shipping policy

At KryoZon, we ship high-performance cooling products to customers around the world. This policy explains our shipping destinations, rates, processing times, tracking, customs, and packaging.

WHERE WE SHIP

We currently ship to the following 35 countries and regions. If your destination is not listed below, checkout will not offer a shipping option for that address.

North America: United States, Canada, Mexico
Europe: United Kingdom, Ireland, France, Germany, Italy, Spain, Portugal, Netherlands, Belgium, Austria, Switzerland, Denmark, Sweden, Norway, Finland, Poland, Czech Republic, Lithuania, Bulgaria, Ukraine, Romania
Middle East: United Arab Emirates, Israel, Saudi Arabia
Asia-Pacific: Japan, South Korea, Hong Kong, Singapore, Malaysia, Philippines, Australia, New Zealand

1. SHIPPING RATES

Orders over $35.00: Free Standard International Shipping.
Orders under $35.00: A flat shipping rate of $6.99.
Optional Priority Handling: Available at checkout where offered.

2. PROCESSING AND DELIVERY TIMES

Orders are dispatched from our fulfillment center in Shenzhen, China.

Order processing: 1 to 3 business days.
Estimated transit time: 6 to 15 business days.

Delivery estimates are not guaranteed. Customs processing, local postal services, carrier delays, weather, public holidays, and other circumstances outside our control may affect delivery time.

3. TRACKING

A tracking number is provided after your order is dispatched. Please allow 24 to 48 hours for the carrier to update the tracking status.

Customers are responsible for providing a complete and accurate delivery address. Contact support@kryozon.com as soon as possible if an address needs to be corrected. We cannot guarantee that an address can be changed after dispatch.

4. CUSTOMS, DUTIES, AND TAXES

International shipments are sent on a DDU (Delivered Duty Unpaid) basis unless checkout states otherwise. The recipient is responsible for import duties, taxes, customs charges, and other fees imposed by the destination country.

Customs policies differ by country. Contact your local customs authority if you need more information before ordering.